Terms & Policies here at GBS

Last updated: October 07, 2024

​

Privacy Policy

 

1. Introduction

 

Global Business Solutions (GBS) is committed to protecting the privacy and security of personal information of our clients, employees, suppliers and other data subjects / stakeholders. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with the Protection of Personal Information Act (POPIA) and other relevant legislation.

 

2. Scope of Application

 

This policy applies to all personal information processed by GBS, whether in electronic or non-electronic format. It extends to all employees, clients, suppliers, and other data subjects / stakeholders whose personal information is processed by GBS.

 

3. Definitions

 

For the purposes of this policy, we use the following definitions:

 

- "Personal Information" means information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person.

- "Processing" means any operation or activity concerning personal information, including collection, receipt, recording, organization, collation, storage, updating or modification, retrieval, alteration, consultation or use; dissemination by means of transmission, distribution or making available in any other form; or merging, linking, as well as restriction, degradation, erasure or destruction of information.

- "Data Subject / stakeholder" means the person to whom personal information relates.

- "Responsible Party" means GBS, as the party who determines the purpose of and means for processing personal information.

- "Operator" means a party who processes personal information for GBS in terms of a contract or mandate, without coming under the direct authority of GBS.

 

4. Information Officer

 

GBS has appointed an Information Officer responsible for overseeing compliance with this Privacy Policy and relevant legislation. The contact details for the Information Officer are:

 

John Botha

Email: john@globalbusiness.co.za

Phone: 082 457 0000

 

5. Collection of Personal Information

 

5.1 We collect personal information directly from data subjects when they:

- Use our services or provide us with services

- Visit our website

- Communicate with us via email, phone, or other channels

- Apply for employment with us

- Engage in related business activities

 

5.2 We may also collect personal information from third parties where permitted by law.

 

5.3 The types of personal information we collect may include:

- Name and contact details

- Identification information

- Employment information

- Financial information

- Education information

- Any other information relevant to our services

 

6. Purpose of Collection and Processing

 

We collect and process personal information for the following purposes:

 

- To provide our services

- To communicate with clients and other stakeholders

- For recruitment and employment purposes

- To comply with legal and regulatory requirements

- To improve our services and conduct research

- For marketing purposes, where consent has been obtained

- To transact and run our business in accordance with law and practice

 

7. Lawful Basis for Processing

 

We only process personal information where we have a lawful basis to do so. The lawful bases we rely on include:

 

- Consent of the data subject

- Processing is necessary for the performance of a contract

- Compliance with a legal obligation

- Legitimate interests pursued by GBS or a third party

 

8. Rights of Data Subjects

 

Data subjects have the following rights regarding their personal information:

 

- The right to access their personal information

- The right to request correction of their personal information

- The right to request deletion of their personal information

- The right to object to processing of their personal information

- The right to submit a complaint to the Information Regulator

 

To exercise these rights, data subjects should contact our Information Officer using the details provided in Section 4.

 

9. Security Safeguards

 

GBS implements appropriate technical and organizational measures to ensure the security and confidentiality of personal information, including:

 

- Encryption of electronic data

- Physical security measures for premises and hardware

- Access controls and authorization procedures

- Regular security assessments and audits

- Employee training on data protection and confidentiality

 

10. Data Retention

 

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once personal information is no longer required, it is securely destroyed or de-identified.

 

11. Transfer of Personal Information

 

GBS may transfer personal information to third parties, including:

 

- Service providers and operators processing information on our behalf

- Professional advisors and consultants

- Regulatory authorities and government agencies

- Other parties required for the conducting of legitimate business

 

When transferring personal information, we ensure appropriate safeguards are in place to protect the information.

 

12. Cross-border Transfers

 

Where personal information is transferred outside of South Africa, we ensure that the recipient country has adequate data protection laws or that the transfer is subject to appropriate safeguards as required by POPIA.

 

13. Direct Marketing

 

GBS will only use personal information for direct marketing purposes where the data subject has opted in to receive such communications. Data subjects may opt out of direct marketing at any time by contacting our Information Officer or using the unsubscribe function in electronic communications.

 

14. Automated Decision Making

 

GBS does not use personal information for automated decision-making or profiling purposes.

 

15. Cookies and Similar Technologies

 

Our website may use cookies and similar technologies to enhance user experience and collect usage information. Users can control cookie settings through their browser preferences.

 

16. Children's Privacy

 

GBS does not knowingly collect or process personal information of children under the age of 18 without the consent of a parent or guardian, except where permitted by law.

 

17. Changes to this Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify data subjects of any material changes and obtain consent where required.

 

18. Complaints

 

If you have any complaints about our processing of personal information, please contact our Information Officer. You also have the right to lodge a complaint with the Information Regulator:

 

eServices: Information Regulator (inforegulator.org.za)

 

19. Contact Us

 

For any questions or concerns regarding this Privacy Policy or our data protection practices, please contact our Information Officer using the details provided in Section 4.

 

Last updated: 7 October 2024

​

Protection of Personal Information (POPI) Policy

 

 

Table of Contents                                                                         

 

1. Introduction

2. Definitions

3. Policy Purpose

4. Scope and Application

5. Rights of Data Subjects

6. General Guiding Principles

7. Information Officer

8. Specific Duties and Responsibilities

9. Processing of Personal Information

10. Information Security Measures

11. Data Subject Access Requests

12. POPI Complaints Procedure

13. Disciplinary Action

14. Amendments to this Policy

 

 

1. Introduction

 

Global Business Solutions (GBS) is committed to protecting the privacy and security of personal information of our employees, clients, suppliers, and other stakeholders. This policy outlines our approach to compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other relevant legislation.

 

The right to privacy is an integral human right recognized and protected in the South African Constitution. POPIA aims to give effect to this constitutional right by safeguarding personal information when processed by a responsible party. GBS acknowledges its obligation to comply with the provisions of POPIA and to ensure that personal information is processed lawfully and transparently.

 

2. Definitions

 

For the purposes of this policy, the following definitions apply:

 

- "Personal Information" means information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person.

- "Data Subject" means the person to whom personal information relates.

- "Responsible Party" means GBS, as the entity which determines the purpose of and means for processing personal information.

- "Operator" means a person who processes personal information for GBS in terms of a contract or mandate, without coming under the direct authority of GBS.

- "Processing" means any operation or activity concerning personal information, including collection, receipt, recording, organization, collation, storage, updating or modification, retrieval, alteration, consultation or use; dissemination by means of transmission, distribution or making available in any other form; or merging, linking, as well as restriction, degradation, erasure or destruction of information.

- "Record" means any recorded information regardless of form or medium.

- "Information Officer" means the person responsible for ensuring GBS's compliance with POPIA.

 

3. Policy Purpose

 

The purpose of this policy is to:

 

a) Comply with the provisions of POPIA and establish the requirements for the lawful processing of personal information.

b) Protect GBS from the compliance risks associated with the protection of personal information.

c) Outline the principles which are binding on GBS and all its employees and contractors with regard to the processing of personal information.

d) Create awareness about the importance of privacy and data protection among GBS stakeholders.

e) Provide guidelines for the collection, use, storage and disclosure of personal information.

 

4. Scope and Application

 

This policy applies to:

 

a) The board of directors, management, and all employees of GBS.

b) All clients, contractors, suppliers, and other persons acting on behalf of GBS.

c) All GBS's operations, business units, and divisions.

d) All personal information processed by GBS, in both electronic and physical format.

 

The policy must be read in conjunction with other relevant GBS policies and procedures, including the Privacy Policy.

 

5. Rights of Data Subjects

 

GBS recognizes and respects the rights of data subjects. These rights include:

 

a) The right to be notified that personal information is being collected or has been accessed by unauthorized persons.

b) The right to establish whether GBS holds personal information and to request access to such information.

c) The right to request correction, destruction, or deletion of personal information.

d) The right to object to the processing of personal information.

e) The right not to have personal information processed for the purposes of direct marketing by means of unsolicited electronic communications.

f) The right to submit a complaint to the Information Regulator regarding alleged interference with protection of personal information.

g) The right to institute civil proceedings regarding alleged interference with the protection of personal information.

 

GBS will ensure that these rights are respected and upheld in all its operations.

 

6. General Guiding Principles

 

GBS is committed to processing personal information lawfully and implementing appropriate safeguards. The following principles guide our approach:

 

6.1 Accountability

 

GBS takes responsibility for complying with POPIA and implementing measures to demonstrate compliance.

 

6.2 Processing Limitation

 

Personal information is processed lawfully, reasonably, and in a manner that does not infringe on the privacy of the data subject.

 

6.3 Purpose Specification

 

Personal information is collected for specific, explicitly defined, and lawful purposes.

 

6.4 Further Processing Limitation

 

Further processing of personal information must be compatible with the purpose for which it was initially collected.

 

6.5 Information Quality

 

Reasonable steps are taken to ensure personal information is complete, accurate, not misleading, and updated where necessary.

 

6.6 Openness

 

Data subjects are informed about the collection and processing of their personal information.

 

6.7 Security Safeguards

 

The integrity and confidentiality of personal information is secured through appropriate technical and organizational measures.

 

6.8 Data Subject Participation

 

Data subjects have the right to access and correct their personal information.

 

7. Information Officer

 

GBS has appointed an Information Officer who is responsible for:

 

a) Encouraging and ensuring compliance with POPIA.

b) Developing, publishing, and maintaining this POPI Policy.

c) Handling data subject access requests.

d) Working with the Information Regulator in relation to investigations.

e) Ensuring that appropriate processes and controls are implemented for the protection of personal information.

f) Overseeing the processing of personal information by GBS.

 

The contact details of the Information Officer are:

 

John Botha, Joint CEO, john@globalbusiness.co.za, 0824570000

 

8. Specific Duties and Responsibilities

 

8.1 Executive Directors

 

The Executive Directors are ultimately accountable for ensuring that GBS meets its legal obligations in terms of POPIA. They are responsible for:

 

a) Approving and overseeing this POPI Policy.

b) Ensuring adequate resources are allocated for POPIA compliance.

c) Reviewing POPIA compliance at least annually.

 

8.2 Management

 

Management is responsible for:

 

a) Ensuring that this POPI Policy is implemented within their areas of responsibility.

b) Supporting the Information Officer in performing their duties.

c) Ensuring staff are trained on POPIA requirements.

 

8.3 Employees

 

All employees are responsible for:

 

a) Familiarizing themselves with this POPI Policy and complying with its provisions.

b) Reporting any suspected or actual breaches of personal information to the Information Officer.

c) Only accessing and processing personal information where necessary for their job functions.

 

8.4 IT Department and Contractors

 

The IT Department and their Contractors are responsible for:

 

a) Implementing appropriate technical measures to protect personal information.

b) Assisting the Information Officer with data subject access requests.

c) Ensuring systems comply with POPIA requirements.

 

9. Processing of Personal Information

 

9.1 Purpose of Processing

 

GBS will only process personal information for specific, explicitly defined, and legitimate reasons. These may include:

 

a) Providing products or services to clients

b) Employee administration

c) Complying with legal obligations

d) Conducting market or customer satisfaction research

e) Maintaining accounts and records

f) Supporting sales and marketing activities

 

9.2 Categories of Data Subjects

 

GBS may process personal information relating to the following categories of data subjects:

 

a) Clients

b) Employees

c) Contractors and suppliers

d) Directors and shareholders

e) Job applicants

 

9.3 Types of Information

 

The types of information processed may include:

 

a) Contact details

b) Demographic information

c) Employment history

d) Financial information

e) Educational information

f) Medical information (where relevant)

g) other information as may be legitimately required in the course and scope of running the business

 

9.4 Recipients of Personal Information

 

GBS may share personal information with:

 

a) Service providers and operators

b) Professional advisers

c) Regulatory authorities

d) Other parties where required by law

 

10. Information Security Measures

 

GBS implements appropriate technical and organizational measures to secure the integrity and confidentiality of personal information, including:

 

a) Access control to personal information

b) Physical security of premises and data storage devices

c) Network and communications security

d) Monitoring access and usage of private information

e) Investigating and reacting to security incidents

f) Usage of encryption where appropriate

g) Implementing and maintaining appropriate security policies and procedures

 

11. Data Subject Access Requests

 

Data subjects have the right to request access to their personal information held by GBS. Such requests should be made to the Information Officer using the prescribed form. GBS will respond to these requests within a reasonable time, subject to the provisions and requirements of POPIA.

 

12. POPI Complaints Procedure

 

Data subjects may lodge a complaint regarding the processing of their personal information with the Information Officer. The Information Officer will investigate the complaint and provide a response within a reasonable time.

 

If the data subject is not satisfied with the response, they may lodge a complaint with the Information Regulator.

 

13. Disciplinary Action

 

Non-compliance with this policy may result in disciplinary action, including possible termination of employment or business relationship. Certain breaches may also result in civil or criminal liability.

 

14. Amendments to this Policy

 

This policy will be reviewed periodically and may be amended as necessary to ensure compliance with POPIA and other relevant legislation. Any changes to the policy will be communicated to all relevant stakeholders.

 

Last updated: 7 October 2024

 

Approved by: John Botha

​​​

​

Terms and Conditions​

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Global Business Solutions ("GBS") website, services, and participation in our events. By using our website and services, you agree to comply with these Terms.

​

2. Services Provided

GBS offers a range of services, including but not limited to:

• Event management and participation

• Membership services

• Online training and webinars

• Access to downloadable resources and materials

​

3. Event Registrations and Payments

• Registration: To secure your place at an event, you must complete the registration form and make full payment in advance.

• Payment: Payments can be made via our website using secure payment gateways or via EFT. Additional fees may apply for credit card transactions.

• Cancellations and Refunds: Cancellations must be made in writing and received 5 working days prior to the event start date for a refund. Late cancellations or no-shows will not be eligible for a refund.

​

4. Memberships

• Memberships provide access to exclusive resources, events, and discounts. Membership fees are non-refundable and must be paid in full upon registration.

• Members are responsible for maintaining the confidentiality of their account details and are liable for any activities under their account.

​

5. Website Use and Content

• The content on this website, including text, graphics, logos, and images, is the property of GBS and protected by intellectual property laws.

• You may not reproduce, distribute, or use any content without our prior written consent.

​

6. Limitation of Liability

• GBS is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or participation in our events.

• We do not warrant that the website will be error-free or that access will be uninterrupted.

​

7. Indemnity

You agree to indemnify and hold GBS harmless from any claims, damages, or expenses arising from your breach of these Terms or your use of our website and services.

​

8. Governing Law

These Terms are governed by the laws of South Africa. Any disputes arising from these Terms or your use of our services will be resolved in the appropriate courts of South Africa.

​

9. Changes to These Terms

We may update these Terms from time to time. Continued use of our website and services following any changes constitutes your acceptance of the new Terms.

For any questions or concerns regarding these Terms, please contact:

• Email: john@globalbusiness.co.za

• Phone: 041 364 0472

• Physical Address: 2nd Floor, Global House, 3 Pearce Street, Berea, East London, Eastern Cape, South Africa

​

For general inquiries, please contact us at info@globalbusiness.co.za.

And for more information visit our DEETS page.

Please view our Information Regulator of South Africa- 0009646/2023-2024-IRRT/PR certificate: