Terms & Policies here at GBS

Last updated: August 30, 2024

​

Privacy Policy​

1. Introduction

Global Business Solutions ("GBS," "we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in compliance with the Protection of Personal Information Act (POPI Act) and the General Data Protection Regulation (GDPR).

​

2. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, company details, and other contact details.

• Financial Information: Payment information such as credit card details (collected securely via payment gateways).

• Event Participation Information: Details of events you’ve attended, registrations, and preferences.

• Website Usage Data: IP address, browser type, operating system, pages viewed, and other website usage data.

​

3. How We Use Your Information

Your personal information will be used for the following purposes:

• To process your event registrations, manage memberships, and provide services.

• To communicate with you regarding events, updates, and services.

• To improve our website, services, and customer experience.

• To comply with legal obligations, such as record-keeping for tax and compliance purposes.

• For marketing purposes, including sending you promotional materials, newsletters, and special offers (you may opt-out at any time).

​

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as required by law or as necessary to provide services (e.g., payment processors, event organizers). We may share your information with third parties who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential.

​

​

5. Data Protection and Security

We have implemented appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes secure payment processing, encryption, and access controls.

​

6. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request correction or deletion of your personal data.

• Object to the processing of your personal data.

• Withdraw your consent at any time (where applicable).

To exercise these rights, please contact our Information Officer at john@globalbusiness.co.za.

​

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your user experience. Cookies help us understand how you interact with our site, enabling us to improve our services. You can control the use of cookies through your browser settings.

​

8. International Transfers

As a global business, we may transfer your personal information across borders, ensuring it is protected in accordance with applicable data protection laws.

​

9. Changes to This Policy

We may update this Privacy Policy periodically. We encourage you to review it regularly to stay informed about how we are protecting your information.

​

10. Contact Us
For any questions or concerns about our Privacy Policy, please contact our PAPI Officer, John Boerta:

• Email: john@globalbusiness.co.za

• Phone: 041 364 0472

• Physical Address: 2nd Floor, Global House, 3 Pearce Street, Berea, East London, Eastern Cape, South Africa

​

For general inquiries, please contact us at info@globalbusiness.co.za.

​

​

Global Business Solutions Bot Usage Policy

 

1. Introduction

This policy outlines the terms and conditions governing the use of artificial intelligence (AI) powered bots operated by Global Business Solutions (Pty) Ltd, a company registered in the Republic of South Africa. This policy applies comprehensively to all our bots, irrespective of the platform through which they are accessed. This includes, but is not limited to, our corporate website, mobile applications, WhatsApp Bot, and any other digital interfaces we may deploy presently or in the future.

​

By engaging with any of our bots on any platform, you (hereinafter referred to as the "user" or "you") explicitly agree to comply with this policy in its entirety and accept all associated risks and responsibilities.

​

2. Compliance with South African and International Regulations

2.1 Protection of Personal Information Act (POPIA)

Our bots are meticulously designed to comply fully with the Protection of Personal Information Act 4 of 2013 (POPIA). We are committed to protecting your personal information and processing it in a fair, lawful, and secure manner. As the responsible party under POPIA, we ensure that all processing of personal information adheres to the eight conditions for lawful processing as set out in the Act.

​

2.2 General Data Protection Regulation (GDPR)

For users accessing our bots from the European Economic Area (EEA), we confirm that our data processing practices are also aligned with the General Data Protection Regulation (EU) 2016/679 (GDPR). We respect and uphold your rights as a data subject under the GDPR.

​

2.3 Other Applicable Legislation

We also comply with other relevant South African legislation, including but not limited to the Electronic Communications and Transactions Act 25 of 2002 and the Consumer Protection Act 68 of 2008, where applicable to our bot services.

​

3. Data Protection and Privacy

3.1 Collection of Personal Information

We collect and process user data solely for the purpose of providing and improving our bot services. The types of personal information we may collect include, but are not limited to:

• Name and contact details

• User ID or username

• IP address and device information

• Chat logs and interaction history

• Location data (if permitted by the user)

​

3.2 Purpose of Data Processing

Your personal information is processed for the following purposes:

• To provide and maintain our bot services

• To improve and personalise user experience

• To analyse usage patterns and optimise our bots

• To communicate with users about service-related matters

• To comply with legal and regulatory obligations

​

3.3 Data Storage and Security

Your data is stored securely on servers located within the Republic of South Africa. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.​

​

3.4 Your Data Protection Rights

As a user, you have the right to:

• Request access to your personal information

• Request correction of any inaccurate personal information

• Request deletion of your personal information

• Object to the processing of your personal information

• Request restriction of processing of your personal information

• Request transfer of your personal information

• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact our Information Officer, John, at john@globalbusiness.co.za.

​

4. Usage Disclaimer

4.1 Informational Purpose

Our bots are designed and intended to serve as informational tools only. The responses generated by our AI-powered bots are based on general principles and should not be construed as professional advice, particularly legal advice.

​

4.2 No Substitute for Professional Advice

The information provided by our bots is not tailored to your specific circumstances and should not be relied upon as a substitute for consultation with qualified professionals, including but not limited to legal practitioners, financial advisors, or other experts relevant to your specific situation.

​

4.3 Accuracy and Completeness

While we strive to ensure the accuracy and completeness of information provided by our bots, we cannot guarantee that all information is up-to-date, error-free, or comprehensive. Users are advised to verify any critical information independently.

​

5. User Responsibility

5.1 Acceptance of Risks

By using our bots, you explicitly understand and accept the inherent risks associated with AI-generated responses. These risks may include, but are not limited to, potential inaccuracies, misinterpretations, or incomplete information.

​

5.2 Duty to Seek Professional Advice

It is your responsibility to seek advice from registered professionals, particularly legal practitioners, before making any decisions or taking any actions based on the information provided by our bots. Our bots are designed to assist and inform, but they do not replace the expertise, judgment, and personalised advice of qualified professionals.

​

5.3 Appropriate Use

You agree to use our bots in a manner consistent with all applicable laws and regulations. You shall not use our bots for any unlawful or prohibited purpose.

​

6. Intellectual Property

6.1 Ownership of Content

All content generated by our bots, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and data compilations, is the property of Global Business Solutions (Pty) Ltd or its content suppliers and is protected by South African and international copyright laws.

​

6.2 Limited License

Users are granted a limited, non-exclusive, non-transferable, and revocable license to use the content generated by our bots for personal or internal business purposes only. This license does not include the right to:

• Modify or copy the materials

• Use the materials for any commercial purpose or for any public display

• Attempt to decompile or reverse engineer any software contained in our bot systems

• Remove any copyright or other proprietary notations from the materials

• Transfer the materials to another person or "mirror" the materials on any other server

​

6.3 Termination of License

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Global Business Solutions (Pty) Ltd at any time. Upon termination of this license, you must destroy any downloaded materials in your possession, whether in electronic or printed format.

​

7. Acceptable Use

7.1 Prohibited Activities

Users must not attempt to manipulate, abuse, or misuse the bot system. Prohibited activities include, but are not limited to:

• Attempts to extract sensitive or proprietary information

• Efforts to overload, damage, or disable our systems

• Use of our bots for any illegal, harmful, or fraudulent purpose

• Transmission of any unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane, or indecent information of any kind

• Transmission of any content that may infringe upon the intellectual property rights of others

• Impersonation of any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity

• Interference with or disruption of our bot services or servers or networks connected to our services

​

7.2 Reporting Misuse

If you become aware of any misuse of our bots, please report it immediately to john@globalbusiness.co.za.

​

8. Limitation of Liability

8.1 Disclaimer of Warranties

To the fullest extent permitted by law, Global Business Solutions (Pty) Ltd expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

​

8.2 Limitation of Liability

Global Business Solutions (Pty) Ltd shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from:

• The use or inability to use our bots

• Any inaccuracy or incompleteness of information provided by our bots

• Unauthorised access to or alteration of your transmissions or data

• Statements or conduct of any third party on our bot services

• Any other matter relating to our bot services

​

8.3 Indemnification

You agree to indemnify, defend, and hold harmless Global Business Solutions (Pty) Ltd, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney's fees) arising from your use of our bots.

​

9. Updates to the Policy

9.1 Policy Changes

We reserve the right to update, modify, or replace this policy at any time. The most current version of the policy will always be available on our website.

​

9.2 Notification of Changes

Users will be notified of significant changes to this policy via email or through a prominent notice on our website or bot interfaces. The notification will be provided at least 30 days prior to the changes taking effect.

​

9.3 Continued Use

Continued use of our bots after any changes to this policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you must cease using our bot services.

​

10. Age Restrictions

Users must be at least 18 years old to use our bots. By using our services, you confirm that you meet this age requirement. If we become aware that a user is under 18, we will terminate their access to our bot services immediately.

​

11. Termination of Service

11.1 Termination by Global Business Solutions

We reserve the right to terminate or suspend access to our bots for any user who violates this policy or for any other reason at our sole discretion, without notice.

​

11.2 Effect of Termination

Upon termination, your right to use our bot services will immediately cease. All provisions of this policy that by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

​

12. Feedback and Reporting

We encourage users to provide feedback and report any issues or concerns regarding our bots' performance. This helps us continually improve our services. Please contact us at john@globalbusiness.co.za for this purpose.

​

13. Language and Accessibility

13.1 Available Languages

Our bots are currently available in English. Please note that the quality and accuracy of responses may vary across different languages.

​

13.2 Accessibility

We strive to make our bot services accessible to all users, including those with disabilities. If you experience any accessibility issues, please contact us at john@globalbusiness.co.za.

​

14. Third-Party Integration

14.1 Use of Third-Party Services

Our bots may integrate with third-party services to enhance functionality. These services may include, but are not limited to, payment processors, analytics providers, and customer relationship management systems.

​

14.2 Data Sharing with Third Parties

Users should be aware that integration with third-party services may involve the sharing of certain data. We ensure that any third-party service we use adheres to data protection standards comparable to our own.

​

14.3 Third-Party Privacy Policies

Users are encouraged to review the privacy policies of any third-party services integrated with our bots. Global Business Solutions (Pty) Ltd is not responsible for the privacy practices of these third parties.

​

15. Governing Law and Jurisdiction

This policy shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the South African courts.

​

16. Severability

If any provision of this policy is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render this policy unenforceable or invalid as a whole.

​

17. Acceptance of Terms

By continuing to use our bots, you acknowledge that you have read, understood, and agree to be bound by this policy. You accept that the onus is on you to consult with relevant professionals, including registered legal practitioners, for any professional advice, and you accept the risks associated with using AI-generated responses.

​​​

​

Terms and Conditions​

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Global Business Solutions ("GBS") website, services, and participation in our events. By using our website and services, you agree to comply with these Terms.

​

2. Services Provided

GBS offers a range of services, including but not limited to:

• Event management and participation

• Membership services

• Online training and webinars

• Access to downloadable resources and materials

​

3. Event Registrations and Payments

• Registration: To secure your place at an event, you must complete the registration form and make full payment in advance.

• Payment: Payments can be made via our website using secure payment gateways or via EFT. Additional fees may apply for credit card transactions.

• Cancellations and Refunds: Cancellations must be made in writing and received 5 working days prior to the event start date for a refund. Late cancellations or no-shows will not be eligible for a refund.

​

4. Memberships

• Memberships provide access to exclusive resources, events, and discounts. Membership fees are non-refundable and must be paid in full upon registration.

• Members are responsible for maintaining the confidentiality of their account details and are liable for any activities under their account.

​

5. Website Use and Content

• The content on this website, including text, graphics, logos, and images, is the property of GBS and protected by intellectual property laws.

• You may not reproduce, distribute, or use any content without our prior written consent.

​

6. Limitation of Liability

• GBS is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or participation in our events.

• We do not warrant that the website will be error-free or that access will be uninterrupted.

​

7. Indemnity

You agree to indemnify and hold GBS harmless from any claims, damages, or expenses arising from your breach of these Terms or your use of our website and services.

​

8. Governing Law

These Terms are governed by the laws of South Africa. Any disputes arising from these Terms or your use of our services will be resolved in the appropriate courts of South Africa.

​

9. Changes to These Terms

We may update these Terms from time to time. Continued use of our website and services following any changes constitutes your acceptance of the new Terms.

For any questions or concerns regarding these Terms, please contact:

• Email: john@globalbusiness.co.za

• Phone: 041 364 0472

• Physical Address: 2nd Floor, Global House, 3 Pearce Street, Berea, East London, Eastern Cape, South Africa

​

For general inquiries, please contact us at info@globalbusiness.co.za.

And for more information visit our DEETS page.

Please view our Information Regulator of South Africa- 0009646/2023-2024-IRRT/PR certificate: